Terms of Service | Klen AI - AI-Powered Recruiting Platform

Terms of Service

These terms govern your use of our AI-powered recruiting platform and services.

Last updated: January 10, 2025

Effective date: January 10, 2025

Agreement to Terms

Welcome to Klen AI, Inc. ("we," "us," "our," or "Klen AI"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Klen AI, Inc., a company incorporated in New York, United States, regarding your use of our AI-powered recruiting platform and related services.

By accessing or using our platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

Important: Please read these Terms carefully and keep a copy for your records. These Terms include important information about your rights and responsibilities, as well as limitations and exclusions that may apply to you.

Service Provider

Legal Entity

Klen AI, Inc.

Business Address

169 Madison Ave #15667
New York, NY 10016
United States

Contact Information

Email: [email protected]

Governing Law

New York, United States

Our Services

Klen AI provides an AI-powered recruiting platform that helps companies find, evaluate, and hire talent more efficiently. Our services include:

Core Platform Features

  • • AI-powered candidate matching and recommendations
  • • Resume parsing and candidate profiling
  • • Interview scheduling and management
  • • Recruiting workflow automation

AI Voice Assistants

  • • Intelligent voice interactions
  • • Automated candidate outreach
  • • Interview scheduling assistance
  • • Real-time recruiting support

Integrations

  • • Google Workspace (Gmail, Calendar)
  • • Third-party ATS systems
  • • Job board integrations
  • • Communication platforms

Analytics & Reporting

  • • Recruiting performance metrics
  • • AI-generated insights
  • • Candidate pipeline analytics
  • • Custom reporting tools

User Accounts and Responsibilities

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 18 years old to create an account
  • One person or entity may not maintain multiple accounts

Acceptable Use

  • Use our services only for lawful recruiting and hiring purposes
  • Comply with all applicable employment laws and regulations
  • Respect candidate privacy and data protection rights
  • Do not use our services to discriminate against protected classes
  • Do not attempt to reverse engineer or compromise our AI systems

Prohibited Activities

  • Harassment, abuse, or discrimination of any kind
  • Sharing false or misleading information about candidates or positions
  • Attempting to gain unauthorized access to our systems
  • Using our services for any illegal or fraudulent purposes
  • Interfering with the proper functioning of our platform

AI Services and Limitations

AI-Powered Features

Our platform uses artificial intelligence to enhance recruiting processes. These AI features include:

  • Candidate matching and ranking algorithms
  • Resume parsing and skills extraction
  • Interview transcript analysis
  • Voice assistant interactions
  • Automated communications and scheduling

AI Limitations and Disclaimers

  • • AI recommendations are suggestions only and should not be the sole basis for hiring decisions
  • • AI systems may have biases and limitations that could affect results
  • • Users remain responsible for compliance with employment laws and regulations
  • • AI-generated content should be reviewed and validated before use
  • • Voice assistant interactions are recorded and may be used to improve services

Human Oversight Required

While our AI systems are designed to assist in recruiting processes, human oversight and final decision-making remain essential. Users are responsible for:

  • Reviewing AI recommendations before making hiring decisions
  • Ensuring compliance with anti-discrimination laws
  • Validating AI-generated content for accuracy
  • Maintaining appropriate human involvement in the hiring process

Google Workspace Integration

Integration Services

Our platform integrates with Google Workspace services to enhance recruiting workflows:

Gmail Integration

  • • Send emails directly from our platform
  • • Email template management
  • • Delivery and engagement tracking
  • • Automated follow-up sequences

Calendar Integration

  • • AI-powered interview scheduling
  • • Availability checking
  • • Automatic calendar event creation
  • • Conflict detection and resolution

Third-Party Terms

When using Google Workspace integrations, you also agree to:

  • Google's Terms of Service and Privacy Policy
  • Google API Services User Data Policy
  • Any additional terms specific to the Google services you use

User Responsibilities

  • Maintain valid Google Workspace account credentials
  • Grant appropriate permissions for our platform to access Google services
  • Comply with Google's usage policies and rate limits
  • Monitor and manage your Google API usage quotas
  • Revoke access if you no longer wish to use the integration

Intellectual Property

Our Rights

Klen AI retains all rights, title, and interest in:

  • The Klen AI platform, software, and technology
  • AI models, algorithms, and proprietary methodologies
  • Trademarks, logos, and brand elements
  • Documentation, content, and user interfaces
  • Improvements and enhancements to our services

Your Rights

You retain ownership of:

  • Your company data and candidate information
  • Job postings and recruiting content you create
  • Your business processes and methodologies

License Grant

You grant us a limited, non-exclusive license to use your data solely for providing our services, improving our AI models, and enhancing platform functionality. This license terminates when you delete your account or remove specific data.

Payment and Subscription Terms

Subscription Plans

  • Various subscription tiers available with different features and limits
  • Monthly and annual billing options
  • Usage-based pricing for certain features
  • Enterprise plans with custom pricing

Payment Terms

  • Payment due upon subscription activation
  • Automatic renewal unless cancelled
  • No refunds for partial months or unused services
  • Price changes with 30 days notice

Cancellation

  • Cancel subscription at any time through your account settings
  • Service continues until end of current billing period
  • Data retention according to our Privacy Policy
  • No refunds for early cancellation

Service Availability and Support

Service Level

  • We strive for 99.9% uptime but do not guarantee continuous availability
  • Scheduled maintenance may cause temporary service interruptions
  • Emergency maintenance may occur with limited notice
  • Service levels may vary by subscription plan

Customer Support

  • Email support available for all users
  • Response times vary by subscription plan
  • Priority support for premium and enterprise customers
  • Documentation and self-help resources available

Data Backup and Recovery

  • Regular automated backups of platform data
  • Disaster recovery procedures in place
  • Users responsible for backing up their own data
  • Data export tools available for premium users

Limitation of Liability

Important Legal Notice

Please read this section carefully as it limits our liability to you.

Disclaimer of Warranties: Our services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.

Limitation of Damages: To the maximum extent permitted by law, our total liability for any claims arising from or related to our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Excluded Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

AI-Specific Limitations: We are not responsible for decisions made based on AI recommendations, bias in AI systems, or hiring outcomes resulting from use of our platform.

Termination

Termination by You

  • You may terminate your account at any time
  • Cancellation takes effect at the end of your current billing period
  • You remain responsible for all charges incurred before termination

Termination by Us

We may terminate your account if you:

  • Violate these Terms of Service
  • Engage in prohibited activities
  • Fail to pay required fees
  • Misuse our AI services or platform

Effect of Termination

  • Access to our services will cease immediately
  • Data will be retained according to our Privacy Policy
  • Certain provisions of these Terms will survive termination
  • You may request data export before termination

Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

Dispute Resolution

We prefer to resolve disputes amicably. If formal resolution is required:

  • Disputes will be resolved through binding arbitration
  • Arbitration will be conducted in New York, New York
  • Each party will bear their own legal costs
  • Class action lawsuits are waived

Exceptions

Either party may seek injunctive relief in court for intellectual property violations or breaches of confidentiality.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending email notification to your registered email address
  • Providing in-app notifications for significant changes
  • Updating the "Last updated" date at the top of these Terms

Continued use of our services after changes become effective constitutes acceptance of the updated Terms.

Contact Us

If you have questions about these Terms of Service, please contact us:

Mailing Address

Klen AI, Inc.
169 Madison Ave #15667
New York, NY 10016
United States

For legal inquiries or disputes, please include "Legal Notice" in your email subject line and provide detailed information about your concern.