Privacy Policy
Your privacy is important to us. This policy outlines how we collect, use, and protect your data.
Effective Date: June 2nd, 2024
1. Introduction
Welcome to Klen AI, operated by SmartCoord LLC, DBA Klen AI. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data.
2. Information We Collect
Personal Information
When you sign up for our service, we collect personal information such as your name, email address, and phone number.
Usage Data
We collect data on how you use our service, including call data, transcripts, and interactions with our AI voice assistants.
Technical Data
We collect technical data such as your IP address, browser type, operating system, and other similar information when you interact with our website and app.
3. How We Use Your Information
Service Provision
We use your personal information to provide and improve our services, including setting up your account, customizing your voice assistants, and managing your calls.
Communication
We may use your email address to send you updates, notifications, and promotional materials related to our services. You can opt-out of these communications at any time.
Analytics
We use collected data for analytical purposes to understand how our service is used and to improve its functionality and user experience.
4. Data Protection
Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, firewalls, intrusion detection, and regular audits.
Data Retention
We retain your personal information for as long as necessary to provide our services and as required by law. This includes account data, usage data, and legal requirements.
5. Sharing Your Information
Third-Party Service Providers
We do not share your personal information with third parties, except for essential service providers who assist us in operating our services. These providers are contractually obligated to maintain the confidentiality and security of your data.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
6. Your Rights
Access and Update
You have the right to access and update your personal information at any time through your account settings.
Data Deletion
You can request the deletion of your personal data by contacting us at [email protected]. We will process your request in accordance with applicable laws.
7. Cookies and Tracking Technologies
Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website and app. These technologies help us to personalize your experience, improve performance, and analyze how you use our services.
Types of Cookies
We use session cookies, persistent cookies, first-party cookies, and third-party cookies. We also use tracking technologies like web beacons, pixels, and SDKs.
Google and Other Ad Services
We partner with Google and other ad services to deliver targeted advertising to you. These partners use cookies and tracking technologies to collect information about your browsing behavior and interests.
Controlling Cookies
You can control the use of cookies through your browser settings. Options include setting cookie preferences, blocking third-party cookies, and blocking all cookies.
8. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this page.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].