Terms and Conditions
Please read these terms and conditions carefully before using our services.
Effective Date: September 5th, 2024
1. General Information
Welcome to Klen AI, operated by SmartCoord LLC, DBA Klen AI, based in Pennsylvania. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions.
2. Account Information
Requirements for Creating an Account
To create an account, you must provide a valid email address and create a password, then verify your email or use Google to sign up and log in. Users must be 18 years or older to use our app.
Account Credentials
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Subscription and Payments
Available Plans
Lite Plan: 100 Monthly Minutes, Unlimited Agents Growth Plan: 200 Monthly Minutes, Unlimited Agents Premium Plan: 400 Monthly Minutes, Unlimited Agents Pro Plan: 800 Monthly Minutes, Unlimited Agents, Custom Functions*
Billing Cycle
Users can choose between a monthly or annual billing cycle.
Overage Charges
If you exceed the monthly call minutes limit of your plan, an overage charge of $1 per additional minute will apply.
Payment Methods
We accept all major credit cards, US bank accounts, CashApp, Amazon Pay, PayPal, and other options for payments. Our payment processing is powered by Stripe, a secure and industry-leading platform. When you sign up for our service, we create a Stripe customer account for you, which allows you to manage your payment methods and plans in a dedicated customer portal.
Custom Functions
Custom functions are charged separately and depend on the specific requirements of the user. To access custom functions, users must be enrolled in a Pro Plan. Please consult with us to discuss your specific needs and receive a quote. Custom functions may include: - Custom integrations with third-party services - Advanced call routing and handling - Custom AI models and responses - Advanced automation workflows - Custom user interface modifications
4. User Responsibilities
Content and Interaction
Users must follow all local and federal laws regarding the usage of AI voice assistants. You are responsible for the content you create or interact with using our service.
Prohibited Activities
You must not use our voice assistant for illegal activities, harassment, or any activities that violate applicable laws.
5. Usage of the Service
Main Features and Functionalities
Klen AI allows you to create AI voice assistants to help with answering your calls and provides detailed call reports for each call.
Appropriate Use
Users must use the app responsibly and in accordance with all applicable laws and regulations.
6. Data Privacy
Data Collection
We collect general contact information, usage, and call data from users.
Data Usage and Protection
Your data is used to provide and improve our services. We implement industry-standard measures to protect your data.
Third-Party Sharing
We do not share your data with third parties.
7. Intellectual Property
Company Rights
SmartCoord LLC retains all rights to the content and technology of the app. Distribution rights are not granted to others unless expressly given in writing.
Commercial Use
Users are allowed to use the app’s content for commercial purposes.
8. Termination
Grounds for Termination
Your account may be terminated for non-compliance with laws, non-payment, illegal activities, harassment, or any other violation of these terms.
Data Upon Termination
Upon termination, phone numbers and user data may be deleted immediately or within a few months, depending on our data retention policy.
9. Disclaimers and Liability
Disclaimers
The service is provided on an 'as is' and 'as available' basis. We do not guarantee that the service will be uninterrupted, error-free, or completely secure.
Limitation of Liability
To the maximum extent permitted by law, SmartCoord LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the service.
10. Dispute Resolution
Arbitration
Any disputes arising out of or relating to these terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law
These terms are governed by the laws of the State of Pennsylvania, without regard to its conflict of laws principles.
11. Contact Information
For support or inquiries, please contact us via email at [email protected].